Support

Support

There are several ways to obtain support for Locus. One way is to visit this webpage to see if a technical note has been posted to address a question or issue that you have. Available topics are listed below. Click on a topic link to view the topic.

Another way to obtain support is to visit the Locus Maintenance Update webpage to see if an update is available which addresses the issue you have. We also have a Locus Camera Database Update webpage if all you need is updated camera information.

If your question or issue has not been addressed, then please contact our Locus Support Team via email at: . We try to respond within 2 business days and we often respond the same day if your message is received before 5:00 p.m. EST during a business day (excluding holidays). Important: If you do not receive a reply within 2 business days, it probably means that the spam filter of your mail program or ISP has blocked our reply. You'll have to configure your filter to accept messages from our email address and domain. See the list in the sidebar at right for additional considerations.

Finally, don't overlook the support built into Locus. It has context-sensitive balloon help and an illustrated User Manual.

Technical Notes:

• Locus Detailed Installation & First Launch Procedure for Windows XP
A detailed step-by-step explanation of the download, installation and first-launch procedures of Locus under Windows XP.

• Locus Removal from Windows XP
A detailed step-by-step procedure for the removal of Locus from a computer with Windows XP.

• Locus Detailed Installation & First Launch Procedure for Windows 7 and Vista
A detailed step-by-step explanation of the download, installation and first-launch procedures of Locus under Windows 7 and Vista.

• Locus Removal from Windows 7 and Vista
A detailed step-by-step procedure for the removal of Locus from a computer with Windows 7 or Vista.

More to come as support issues arise...

Email guidelines
Please follow these email guidelines:

• Give your message a clear title on the subject line and include the name "Locus" in the title.
• For priority handling, registered users should include their Locus serial number near the top of the body of the message.
• Include your name.
• Please use English. We regret that we are unable to converse in other languages.

Email problems
If you don't receive a reply to your email within 2 business days, the following may have occurred:

• The spam filter of your mail program or ISP may have blocked our reply. Please insure that our email address and domain are not blocked by your spam filter(s).
• Your email account may be full and cannot accept any more messages until you delete some of the older ones.
• We may not have been able to read your message. We cannot accept large messages or messages with large attachments. Your message must be no more than 500 KB including all attachments.
• Your message may have never arrived. Some email systems are frequently flagged as sources of spam and blocked. This is common with some of the free email services. The solution is to resend your message using a different email account.

• Home • About Locus • Download • Purchase • Support • About Harris Tech • Life Outreach Int'l •